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  • Cancellation Policy

     

    Last Updated: 1st April, 2023

     

    At Cusuti.com, we are committed to providing a seamless shopping experience for our customers. To maintain efficiency and ensure timely order processing, please note that we do not accept order cancellations under most circumstances.

     

    • Order Policy

     

    Once an order is placed, it cannot be cancelled or modified. We begin processing orders immediately to ensure timely delivery, and our system is designed to expedite this process.

     

    • Exceptions

     

    While we generally do not accept cancellations, there may be exceptional cases where cancellations can be considered:

     

    If an order has not yet been processed for shipment, and a cancellation request is made within 15 mins of placing the order, we may consider accommodating the request.

    In the event of technical errors or system glitches resulting in duplicate orders, please contact our customer support immediately for assistance.

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    • Refund Process

     

    If your cancellation request is approved based on the exceptions mentioned above, we will process your refund within 2 days. The refund will be issued to the original payment method used for the purchase.

     

    • Contact Information

     

    For any inquiries, support, or questions related to orders, please contact our customer support at support@cusuti.com.

     

    • Changes to Policy

     

    We reserve the right to update or modify this cancellation policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

  • Terms and Conditions

     

    Last Updated: 1st April, 2023

     

    Welcome to “Cusuti.com” ("we," "our," or "us"). By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our website.

     

    • Acceptance of Terms

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    By accessing and using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

     

    • Products and Services

     

    We offer a range of clothing, jewelry, shoes, bags, and accessories for sale on our website.

     

    • Privacy

     

    Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.

     

    • User Accounts

     

    To enhance your shopping experience, we offer user accounts that store basic information, such as your name, email, and address. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

     

    • Payment

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    Payments for products are processed securely by authorized third-party payment providers. We do not store payment information on our servers.

     

    • Returns and Refunds

     

    We accept returns, and if you choose to return a product, you are responsible for return shipping costs. Refunds will be issued after we receive the returned product and assess its condition.

     

    • Shipping and Delivery

     

    We offer free shipping, and orders typically arrive within 10-15 days. However, shipping times may vary based on location and other factors.

     

    • Intellectual Property

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    We respect the intellectual property rights of others. If you believe any content on our website infringes your rights, please contact us at support@cusuti.com, and we will promptly address the issue.

     

    • Dispute Resolution

     

    In the event of a dispute, including issues related to products, services, or payments, you must return the product to our warehouse at your own expense before we initiate a refund.

     

    • Limitation of Liability

     

    We strive to provide accurate and up-to-date information on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of any content. Your use of our website is at your own risk.

     

    • Contact Information

     

    For inquiries, support, or complaints, please contact us at support@cusuti.com.

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    • Changes to Terms and Conditions

     

    We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

     

    • Governing Law

     

    By accessing and using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before using our website.

  • Affiliate Program

     

    Last Updated: 1st April, 2023

     

    Thank you for your interest in joining the CUSUTI Affiliate Program. Our affiliate program allows individuals and entities to earn commissions by promoting our products through their unique affiliate links. This document outlines the details of our affiliate program and provides information on how to become an affiliate.

     

    • Program Overview

     

    Our affiliate program offers participants the opportunity to earn a commission on qualifying sales generated through their unique affiliate links. Affiliates promote our products to their audience and receive a percentage of the sales made through their referrals.

     

    • How it Works

     

    Here's how our affiliate program works:                  

     

    • Apply: Interested individuals or entities can apply to become affiliates by sending an email to marketing@cusuti.com with the subject line "Affiliate Program Application."

    • Review and Approval: Our team will review your application and assess your suitability for the program. If approved, you will receive an email confirmation along with your unique affiliate link.

    • Promote: Start promoting our products using your unique affiliate link through your website, blog, social media, or other channels.

    • Earn Commissions: Earn a commission on each qualifying sale made through your affiliate link.

    • Payments: Commissions will be paid out according to the payment schedule outlined in your affiliate agreement.

     

    • Application Process

     

    To apply for our affiliate program, please send an email to marketing@cusuti.com with the following information:

     

    • Your name or entity name

    • Contact information (email address, phone number)

    • Brief description of your promotional channels (website, blog, social media, etc.)

     

    • Commission Structure

     

    The commission percentage, terms, and payment schedule will be outlined in your affiliate agreement upon approval.

     

    • Affiliate Agreement

     

    Upon approval, you will receive an affiliate agreement outlining the terms and conditions of our affiliate program. This agreement will cover commission rates, payment schedules, promotional guidelines, and other important details.

     

    • Contact Us

     

    For all affiliate program inquiries, support, or questions, please contact our affiliate program team at marketing@cusuti.com.

     

    • Changes to Affiliate Program

     

    We reserve the right to update or modify our affiliate program at any time without prior notice. It is your responsibility to review this document periodically for any changes.

  • Collaboration Program

     

    Last Updated: 1st April, 2023

     

    Thank you for your interest in collaborating with [Your E-Commerce Fashion Brand]. We appreciate your enthusiasm and are excited about the possibility of working together. This document outlines the collaboration process and provides information on how to initiate a collaboration with us.

     

    • Collaboration Types

    We are open to various types of collaborations, including but not limited to:

    Influencer partnerships

    Guest blog posts

    Co-branded product launches

    Social media campaigns

    Giveaways and contests

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    • Contact Information

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    For all collaboration inquiries, please contact our collaboration team at marketing@cusuti.com. Our team will review your proposal and respond to your email as soon as possible during our business hours.

     

    • Collaboration Proposal

     

    To initiate a collaboration, please provide the following information in your collaboration proposal:

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    Type of collaboration you are proposing (e.g., influencer partnership, guest blog post, etc.)

    Overview of your brand and audience

    Detailed proposal outlining the collaboration idea and objectives

    Any specific requirements or expectations from our end

    Proposed timeline and key dates

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    • Review and Approval

     

    Our collaboration team will review your proposal and assess its alignment with our brand and values. If your proposal is approved, we will work closely with you to finalize the collaboration details, including terms, content creation, and promotion strategies.

     

    • Terms and Agreements

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    Collaboration terms, including compensation (if applicable), content ownership, promotion schedules, and any other relevant details, will be outlined in a formal collaboration agreement. Both parties will need to agree to the terms before proceeding.

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    • Content Creation and Promotion

     

    Once the collaboration agreement is signed, we will collaborate on content creation, including visuals, captions, and any other necessary materials. The promotion schedule will also be discussed and agreed upon.

     

    • Contact Us

     

    For all collaboration inquiries, support, or questions, please contact our collaboration team at marketing@cusuti.com.

     

    • Changes to Collaboration Process

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    We reserve the right to update or modify our collaboration process at any time without prior notice. It is your responsibility to review this document periodically for any changes.

  • Privacy Policy

     

    Last Updated: 1st April, 2023

     

    Cusuti.com ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website. By accessing and using our website, you consent to the practices described in this policy.

     

    • Information We Collect

     

    We may collect the following personal information when you use our website:

     

    Name

    Email address

    Delivery Address

    User account information (name, email, address)

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    • How We Use Your Information

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    We use the collected information for the following purposes:

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    Fulfilling orders and delivering products

    Sending marketing communications

    Enhancing your shopping experience through user accounts

    Improving our website and services

     

    • Third-Party Services

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    We may engage third-party services, including payment gateways, marketing, and analytics tools, to facilitate the functions of our website. These third parties have their own privacy policies that govern the use of your information.

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    • Cookies

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    We use cookies to enhance your browsing experience on our website. By continuing to use our website, you consent to our use of cookies. You will be informed about cookies through a website popup.

     

    • User Accounts

     

    We offer user accounts to streamline the checkout process and provide a personalized shopping experience. User account information includes basic details such as name, email, and address.

     

    • Payment Information

     

    We do not store payment information on our servers. Payments are securely processed by authorized third-party payment providers.

     

    • Returns and Refunds

     

    If you wish to return a product, you are responsible for the return shipping costs. Once we receive the returned product and assess its condition, we will initiate a refund.

     

    • Shipping and Delivery

     

    We offer free shipping, and orders typically arrive within 10-15 days.

     

    • Intellectual Property

     

    We respect intellectual property rights. If you believe any content on our website infringes your rights, please contact us, and we will promptly remove it.

     

    • Dispute Resolution

     

    In the event of a dispute concerning a product or service, you must return the product to our warehouse at your own expense before we initiate a refund.

     

    • Contact Information

     

    For inquiries, support, or complaints, please contact us at support@cusuti.com.

     

    • Updates to Policies

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    We do not anticipate frequent updates to our policies. Any changes will be reflected on this page.

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    Please review this Privacy Policy and feel free to contact us if you have any questions or concerns. By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.

  • Return and Refund Policy

     

    Last Updated: 1st April, 2023

     

    Thank you for shopping at Cusuti.com. We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return and refund policy outlined below.

     

    • Return Eligibility

     

    To be eligible for a return, the following conditions must be met:

     

    The item must be unused, in its original condition, and in the original packaging.

    The return request must be initiated within 30 days from the date of delivery.

    You are responsible for return shipping costs.

     

    • Return Process

     

    To initiate a return, please follow these steps:

     

    Contact our customer support at support@cusuti.com to request a return authorization.

    Package the item securely and include a copy of your original invoice or order confirmation.

    Ship the package to our designated return address as provided by our customer support.

     

    • Inspection and Refund

     

    Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is approved for return, we will process your refund within 2 days. The refund will be issued to the original payment method used for the purchase.

     

    • Return Shipping Costs

     

    You are responsible for the cost of shipping the returned item back to our designated return address. Original shipping costs are non-refundable.

     

    • Exchanges

     

    We do not offer direct exchanges. If you wish to exchange an item, you can follow the return process to receive a refund and then place a new order for the desired item.

     

    • Contact Information

     

    For all return inquiries, support, or further assistance, please contact our customer support at support@cusuti.com.

     

    • Changes to Return and Refund Policy

     

    We reserve the right to update or modify this return and refund policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

  • Shipping Policy

     

    Last Updated: 1st April, 2023

     

    At Cusuti.com, we are dedicated to delivering your orders accurately and on time. Our shipping policy outlines the details of our shipping process and procedures.

     

    • Order Processing

     

    Orders are typically processed within 1-3 business days from the date of purchase. Please allow this processing time before your order is shipped.

     

    • Shipping Times

     

    We offer free shipping on all orders. Shipping times may vary based on your location and other factors. Most orders are delivered within an estimated 12 – 15 days. However, please note that unforeseen circumstances and external factors may lead to delays.

     

    • Unexpected Delays

     

    While we strive to deliver orders promptly, there may be instances of unexpected delays due to factors beyond our control, such as customs clearance, weather conditions, and other logistical issues. In such cases, we will not issue refunds unless the product is confirmed to be stuck in the shipping process for an extended period.

     

    • Tracking Information

     

    Once your order is shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your order and estimate the expected delivery date.

     

    • Lost or Stolen Packages

     

    We are not responsible for lost or stolen packages after they have been successfully delivered to the address provided during checkout. Please ensure that you provide accurate and secure delivery information.

     

    • Address Changes

     

    If you need to update the shipping address after placing an order, please contact our customer support at support@cusuti.com as soon as possible. We will make every effort to accommodate address changes before the order is shipped.

     

    • International Shipping

     

    We currently offer shipping to select international destinations. International shipping times may vary and could be subject to customs clearance procedures.

     

    • Contact Information

     

    For all inquiries, support, or questions related to shipping, please contact our customer support at support@cusuti.com.

     

    • Changes to Policy

     

    We reserve the right to update or modify this shipping policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

  • Send Us Feedback

     

    Last Updated: 1st April, 2023

     

    Thank you for choosing Cusuti.com, We value your opinions and feedback as they help us improve our products and services. We welcome your thoughts, suggestions, and comments to ensure that we continue to meet your needs and expectations.

     

    • Providing Feedback

     

    You can send us feedback by following these steps:

     

    Email: To share your feedback, suggestions, or comments, please email us at support@cusuti.com. Our team will review your message and respond as soon as possible during our business hours.

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    • Feedback for Specific Orders

     

    If your feedback is related to a specific order, please include the order number, product details, and any relevant information to assist us in addressing your feedback more effectively.

     

    • Contact Information

     

    For all feedback-related inquiries, support, or questions, please contact our customer support at support@cusuti.com.

     

    • Privacy and Confidentiality

     

    Please note that any information shared as part of your feedback will be treated with the utmost privacy and confidentiality. Your feedback will be used solely for the purpose of improving our products and services.

  • Cookies Policy

     

    Last Updated: 1st April, 2023

     

    At Cusuti.com, we use cookies and similar technologies to enhance your browsing experience and provide personalized services. This Cookie Policy explains how we use cookies on our website and your choices regarding their usage.

     

    • What Are Cookies

     

    Cookies are small text files that are stored on your device when you visit a website. They serve various purposes, such as remembering your preferences, analyzing website performance, and delivering personalized content.

     

    • Types of Cookies We Use

     

    We use the following types of cookies on our website:

     

    Essential Cookies: These cookies are necessary for the basic functioning of our website and enable features such as secure login and shopping cart functionality.

     

    Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited and any errors encountered. This helps us improve our website's performance.

     

    Functionality Cookies: These cookies allow us to remember your preferences, such as language settings and user account information, to enhance your browsing experience.

     

    Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you based on your interests and browsing behavior.

     

    • Third-Party Cookies

     

    We may also use third-party services that use cookies to provide specific functionalities or gather analytics. These third parties have their own privacy policies governing their use of cookies.

     

    • Your Choices

     

    You have the option to manage cookies by adjusting your browser settings. You can choose to block or delete cookies, but please note that this may affect the functionality and user experience of our website.

     

    • Consent

     

    By continuing to use our website, you consent to our use of cookies as described in this policy. You will be informed about our use of cookies through a website popup.

     

    • Contact Us

     

    For all inquiries, support, or questions related to our cookie policy, please contact us at support@cusuti.com.

     

    • Changes to Cookie Policy

     

    We reserve the right to update or modify this cookie policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.

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